Help
Frequently asked questions.
For shipping, returns and order questions, see our shipping & returns page or contact us.
Questions
Good to know.
Everything you need before you bring the glow home.
Is there a real flame?
No. AuraFlame creates its flame effect with advanced LED lights and fine mist, so you get the look of a fire with no real fire or safety hazard.
How loud is it?
It runs below 30 dB, which makes it completely noiseless for bedtime, studying or meditation.
Can I use essential oils?
Yes. Add a few drops of your favourite essential oils to refresh the air, mask odours and help you unwind.
What happens when the water runs out?
A built-in water level sensor turns the device off automatically, which prevents dry burning.
Which finishes are available?
AuraFlame comes in black, white, black and white crackle, and light, dark and white wood grain. Pick yours on the product page.
What about shipping and returns?
You will find the latest details on our shipping page and in our refund policy.